fbi77 Privacy
Policy & Data Rights

1. Introduction

fbi77 ("fbi77", "we", "us", "our") operates the online casino and sports betting platform accessible at fbi77.io. We are committed to handling your personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. This Privacy Policy ("Policy") describes how fbi77 collects, uses, stores, shares, and protects the personal data of users ("you", "your", "the Player") who access or use the fbi77 platform from Bangladesh and other territories.

This Policy applies to all personal data collected through the fbi77 website, mobile browser interface, customer support channels, and any other touchpoint through which you interact with fbi77. It covers both registered account holders and visitors browsing the platform without an account.

Please read this Policy carefully. Where terms used here are not separately defined, they carry the same meaning as in the fbi77 Terms & Conditions.

2. Personal Data We Collect

2.1 Registration & Identity Data

When you create an fbi77 account, we collect your full legal name, date of birth, gender, residential address (including city — such as Dhaka, Chittagong, Sylhet, or Khulna), mobile phone number, and email address. This information is required to create and maintain your account and to verify that you meet the minimum age requirement of 21 years.

2.2 Identity Verification Documents

Where identity or age verification is required, fbi77 may request and retain copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. These documents are processed securely and stored in encrypted form. fbi77 may also collect selfie photographs where live identity verification is performed.

2.3 Financial & Payment Data

To process deposits and withdrawals in Bangladeshi Taka (BDT ৳), fbi77 collects payment-method identifiers associated with your transactions — for example, the registered mobile number linked to your bKash, Nagad, or Rocket wallet, or the first six and last four digits of a Visa or Mastercard used for deposits. fbi77 does not store full card numbers. All payment processing is handled through PCI-DSS compliant payment gateways.

2.4 Transaction & Gaming Activity Data

fbi77 automatically records all account transactions, including deposits, withdrawals, bonus credits, and wager/bet history across all game types — casino games, slots, live casino, cricket betting, and other sportsbook markets. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Technical & Device Data

When you access fbi77, our servers automatically collect technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, session timestamps, and pages visited. This data is used for security monitoring, fraud prevention, and aggregate platform analytics.

2.6 Communications Data

If you contact fbi77 via email, live chat, or any other support channel, we retain records of those communications — including the content of messages, timestamps, and the outcome of any support request. This data is used to resolve your enquiry and to improve our support quality.

2.7 Data You Choose to Provide

You may optionally provide additional information such as preferred game categories, communication preferences, or responsible gaming limit settings. This data is used solely to personalise your fbi77 experience and is never shared with third parties for commercial purposes.

3. How We Use Your Personal Data

fbi77 uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and administering your fbi77 player account, including processing login requests, account updates, and password resets.
• Identity & age verification: Confirming that you are 21 years of age or older and that the identity you have provided is accurate, as required by our responsible gaming and anti-fraud obligations.
• Payment processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard and processing withdrawal requests in BDT ৳ to your nominated payment method.
• Fraud & security monitoring: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, bonus abuse, money laundering, and other prohibited conduct.
• Regulatory compliance: Meeting our anti-money laundering (AML), know-your-customer (KYC), and record-keeping obligations.
• Responsible gaming: Monitoring gaming activity patterns to identify potential problem gambling indicators and to administer deposit limits, time-outs, and self-exclusion tools you have set on your account.
• Customer support: Responding to your enquiries, resolving disputes, and improving the quality of our support services.
• Platform improvement: Analysing aggregate, anonymised usage data to improve platform performance, game selection, and user experience.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have given explicit consent and only via the channels you have opted into. You may withdraw marketing consent at any time by emailing [email protected].

4. Legal Basis for Processing

fbi77 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create your account, authenticate your identity, process payments, and deliver the gaming services you have contracted for.
• Legal obligation: Processing required to comply with anti-money laundering laws, KYC obligations, and any applicable regulatory requirements imposed on fbi77 as an operator.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate performance analytics — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications and optional personalisation features, where you have given clear, affirmative consent. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing & Third Parties

5.1 Service Providers

fbi77 engages trusted third-party service providers to assist with specific operational functions, including payment gateway processing, identity verification services, fraud detection tools, cloud hosting infrastructure, and customer support software. These providers access only the data necessary to perform their specific function and are contractually prohibited from using your data for any other purpose.

5.2 Game Content Providers

To deliver the games available on the fbi77 platform — from studios including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, and Microgaming — certain technical session data (such as a session token and your account currency) is passed to the relevant game provider's server to launch the game. No personally identifiable information beyond what is technically required is shared with game providers.

5.3 Legal & Regulatory Disclosure

fbi77 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or to protect the legal rights, property, or safety of fbi77, its players, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of fbi77's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. fbi77 will provide reasonable notice before any such transfer takes effect and will ensure that the receiving entity is bound by equivalent data-protection obligations.

6. Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. fbi77 uses cookies and similar technologies (such as local storage and session tokens) to maintain the security and functionality of your session on the platform.

6.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication tokens, CSRF protection cookies, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Preference cookies: Store your language, display, and notification preferences so you do not have to re-enter them on each visit.
• Analytics cookies: Collect aggregate, anonymised data on how players navigate the platform — such as which game categories are most visited and where players encounter friction. fbi77 uses first-party analytics only; no third-party analytics platforms that track users across other websites are employed.

6.3 Managing Cookies

You can configure your browser to refuse all cookies or to alert you when cookies are being set. Please note that disabling essential cookies will prevent you from logging into your fbi77 account and will impair your ability to use the platform. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and Edge.

7. Data Security

fbi77 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser or device and fbi77's servers.
• AES-256 encryption for sensitive data fields stored in our databases, including identity document images and payment identifiers.
• Multi-factor authentication (MFA) options for player accounts and mandatory MFA for all fbi77 administrative staff accounts.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Intrusion detection and prevention systems (IDS/IPS) monitoring network traffic for anomalous activity.
• Strict role-based access controls limiting employee access to personal data to only what is required for their specific job function.
• Comprehensive audit logging of all administrative access to systems holding personal data.

Despite these measures, no internet transmission or storage system can be guaranteed to be 100% secure. If you suspect that your fbi77 account has been compromised, please contact [email protected] immediately.

8. Data Retention Periods

fbi77 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:

• Account and identity data: Retained for the duration of your account plus a minimum of five years following account closure, to meet AML and KYC record-keeping obligations.
• Transaction and betting records: Retained for a minimum of five years from the date of each transaction.
• Customer support communications: Retained for three years from the date of each support interaction.
• Marketing consent records: Retained for the duration of your consent plus two years following withdrawal.
• Technical log data: Retained for a maximum of 12 months in identifiable form, after which logs are anonymised for aggregate security analysis.

Following the applicable retention period, personal data is securely deleted from fbi77's systems or irreversibly anonymised so that it can no longer be associated with an individual player.

9. Your Data Rights

As an fbi77 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact fbi77 at [email protected] with your registered account details and a description of the right you wish to exercise. fbi77 will respond within 30 days of receiving a valid request.

• Right of access: You have the right to receive a copy of the personal data fbi77 holds about you and information about how it is being used.
• Right to rectification: You have the right to request correction of any personal data that is inaccurate or incomplete. Basic account details such as your phone number and email address can be updated directly from within your account settings.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer needed for the purpose for which it was collected. This right is subject to fbi77's legal retention obligations described in Section 8.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to fbi77 in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transfer that data to another service provider.
• Right to restrict processing: You have the right to request that fbi77 restrict the processing of your data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling, and to opt out of direct marketing communications at any time.

10. Children's Privacy

The fbi77 platform is strictly intended for adults aged 21 years and over. fbi77 does not knowingly collect, store, or process personal data from individuals under the age of 21. If fbi77 discovers or is notified that personal data from a person under 21 has been collected, it will immediately delete that data and permanently close the associated account.

If you are a parent or guardian and believe that a person under 21 in your care has created an fbi77 account, please contact us immediately at [email protected]. We take the protection of minors extremely seriously and will act swiftly on all such reports.

11. Cross-Border Data Transfers

fbi77 operates with hosting infrastructure and service providers that may be located outside Bangladesh. Where your personal data is transferred to, or processed in, a country outside Bangladesh, fbi77 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. These safeguards may include contractual data-protection clauses with the receiving party or the use of service providers that maintain independently certified security standards.

By using the fbi77 platform, you acknowledge that your data may be transferred and processed in other countries for the operational purposes described in this Policy.

12. Updates to This Privacy Policy

fbi77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When material changes are made, fbi77 will notify registered players by email to the address on file and will display a prominent notice on the platform for a reasonable period prior to the revised Policy taking effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the fbi77 platform following the effective date of any revised Policy constitutes your acceptance of the updated data practices described therein.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or fbi77's data-handling practices, please contact our Data Protection team:

• Email: [email protected]
• Subject line for data enquiries: "Privacy Policy Enquiry" or "Data Rights Request"
• Response time: fbi77 aims to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).
• Support hours: 24 hours a day, 7 days a week.

For questions relating to your account, deposits, withdrawals, or gaming activity, please visit our FAQ page or contact general support at [email protected]. For responsible gaming assistance, please visit our Responsible Gaming page.